Your postback notification for account requests returned waiting for documents.

POST

/order/example-postback-to-banking-account-pending-documents/[your_notification_url]

• Production
• Sandbox

Every time a transaction has its status changed, your system will receive a notification from ours, so that you know if transactions were paid.

We expect that your system returns to ours: status code 200. If not, we’ll retry 4 more times.

Request Body ^required

object

event

required

Webhook event for an account request returned waiting for documents.

string

Allowed values: ACCOUNT.PENDING_DOCUMENTS

Example

ACCOUNT.PENDING_DOCUMENTS

occurredAt

required

When the event occurred (UTC ISO-8601).

string

Example

2026-02-19T13:41:12.991Z

requestId

required

Identifier of the account creation request.

string

Example

045a2fb2-0b11-4f8c-8ab6-8b61db66d189

status

required

Status of the request: waiting for documents.

string

Allowed values: PENDING_DOCUMENTS

Example

PENDING_DOCUMENTS

reason

required

Which documents were flagged and why.

object

code

required

Rejection reason code.

string

Allowed values: MISSING_DATA INVALID_DOCUMENT RISK OTHER

Example

INVALID_DOCUMENT

description

required

Detailed rejection reason description.

string

Example

Document number is invalid for holder type.

fields

required

Fields that caused the rejection of the account request. Which values can appear depends on the holderType of the request: an INDIVIDUAL request flags documentHolder, selfieHolder and the shared slots; an ORGANIZATION request flags the company and representative slots. Each value is a documentType accepted by POST /public/v1/banking/accounts/documents, so the flagged field can be re-uploaded as is.

Array<string>

Allowed values: socialContract cnpjCard balanceSheet partnerProofAddress documentRepresentative selfieRepresentative documentHolder selfieHolder accountTerms proofAddress proofBankAddress ir kyc pepDeclaration incomeStatement

Example

[
  "documentRepresentative",
  "selfieRepresentative"
]

Responses

200

The resource was returned successfully

object

returnCode

required

The current page.

string

Example

SUCCESS